Knowledge Base
FAQ
Frequently asked questions.
General
How do I request access to a service?
Submit an access request through the internal portal. Your manager will need to approve it before provisioning.
Where do I find environment variables?
Environment variables are managed through the secrets manager. Check the service's deployment config for references.
How do I report a bug?
Open an issue in the relevant repository with steps to reproduce, expected behavior, and actual behavior.
Infrastructure
What cloud provider do we use?
We primarily use AWS for production workloads.
How are secrets managed?
Secrets are stored in AWS Secrets Manager and injected into services at runtime. Never commit secrets to git.
What is our uptime SLA?
We target 99.9% uptime for production services, measured monthly.